Privacy policy

We have drawn up this Privacy Policy Statement to help you understand how we collect, use, treat and protect your personal information and data each time you visit our website. We wish to help you take informed decisions. Therefore, we ask you to take the time to read the paragraphs below, so you can understand how we use your personal data.

We advise you to read this statement together with the Terms and Conditions found on our website.

Collection of Personal Information
We will collect and use your personal information only with your express knowledge and consent whenever you use our services, submit questions, register with us to obtain information or use other services, or when you reply to our messages (such as questionnaires or surveys).

We use IP addresses to analyse statistics, for site administration, to learn about your web movements and to collect general demographic information.

We may collect personal information such as your name, postal address, date of birth, gender, telephone and fax number, email address and other data provided when you register or take part in surveys. We will only use the personal information that you decide to provide us with for the purposes specified at the time these data are collected, in line with the preferences you have indicated.

You must be aware that by providing us with this information you agree to their treatment in accordance with this Private Policy Statement.

Access to your data
If you wish to obtain information on your personal data held by us, write to us at the following address, including a photocopy of your ID card : Customer Services Department (Reference: Data Protection) Vodafone España, S.A. Avenida de Europa, 1, Parque Empresarial La Moraleja, 28108, Alcobendas, Madrid.

We will employ all reasonable measures to confirm your identity before supplying you with information on your personal data held by us.

Security of Information
This site takes all possible precautions to protect your data. Any confidential information you supply through this site is protected both online and offline.

All your data in our systems is protected. This type of information is accessible only by employees who require these data to perform specific tasks. Our employees are required to adopt the security measures called for under prevailing legislation. Furthermore, ALL our employees are aware of the most recent security and privacy practices.

Please remember that information sent through the internet, either by email or web-based mail, is only secure if it is encoded. Your messages may be sent via an undetermined number of countries before reaching their destination, as this is the nature of the World Wide Web/Intranet. Vodafone cannot be held responsible for any unauthorised access or loss of personal data that is beyond our control.